Day 9 Writing Homework
Demonstrate your mastery of email writing essentials through this practical assignment. Create a professional email response following the scenario below: Scenario: You are the Customer Relations Manager at Harrington’s, a premium department store. A valued customer has emailed to express disappointment about receiving incorrect items in their recent online order and experiencing delays with customer service responses. They are requesting a full refund and reconsideration of their continued loyalty to your store. Write a comprehensive response email (400-500 words) that addresses their concerns, offers appropriate solutions, and attempts to rebuild their confidence in your company.
Slides: https://drive.google.com/drive/folders/19dLXDtFuNhFvyJNXiuUx7BZGs8ALR6Gh?usp=sharing
Please upload your homework as a comment below:
- Due Date : October 11, 2025
- Feedback will be shared in 3-5 days
15 thoughts on “Day 9 Writing Homework”
please see the doc
Day 9 writing
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3-10(9)-Thomas
Done, here is the file.
Subject_ Our Heartfelt Apologies For Your Recent Inconvenience At Harrigton’s
Please see the attached PDF for the feedback.
3-10(9)-Felix
https://docs.google.com/document/d/1PrZAS0jo2SirDMLK1NMTZy7RMc4wMS8p4Wq4RKZ0izM/edit?tab=t.0
Day 9- Email writing
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3-10(9)-Amber Wong
Dear Mrs Clues,
I am writing to express my apologies for the mistake in your recent order. You placed your trust in us to pack and deliver your items with accuracy, but we failed to meet your standards. This is a fatal mistake that we should not have made. However, that does not reflect our true performance. We understand how important it is for our customers to receive what they ordered, and we hope to prove that to you and gain your trust again.
We understand how frustrating it must have been to wait for your package, only to discover that the contents were not what you had requested. Receiving items that are neither useful nor wanted is disappointing enough, but to find that the products you actually ordered were missing is highly irritating. We take full responsibility for this error and the problems it has caused.
We have already arranged for your original order to be sent to you. A tracking number will be provided shortly so you can monitor its progress, and we expect the package to arrive at your home by tomorrow. You will not be charged for this replacement, and you are welcome to do whatever you want to the error items. There is no need to return them, and we hope this helps minimize the problems we have created.
In addition to correcting the order, your membership has been upgraded to VIP status for the next three months. This means you will be able to access new product releases, special discounts, and free shipping on all your purchases during this period. Furthermore, we have added fifty dollars to your account. You may use this credit toward any future purchase. We hope these benefits will improve your shopping experience
We are really sorry for this inconvenience and to prevent it from happening again we ask you to provide feedback to our behavior in the link below.
Yours sincerely, Miss Lu
https://docs.google.com/document/d/1_ap9fE9g0YrqtgGpP0nNLhKRoIZIlVVJcmHOcbjGq1M/edit?usp=sharing
homework day 9 writing
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3-10(9)-Joyce Lu
Subject: Apology and Compensation for Your Recent Experience at Harringtons
Dear Mr. Jacob,
Thank you for sharing your feedback about your recent experience with the Harringtons. I want to start by apologizing for the inconvenience caused by the shipping error in your order. I completely understand how frustrating it must have been to expect your delivery and be let down by a mistake that should not have happened. At Harringtons, we truly value our customers and take pride in our service, so when something goes wrong, I make it my priority to fix it and make sure it does not happen again.
After looking into the issue, I personally spoke with our planning and quality assurance teams to find out what went wrong during the shipping process. It turns out the mistake happened because of a packaging oversight during the final dispatch stage. To stop this from happening again, I have asked the staff to triple-check all future orders before shipment. Every order will now go through an extra round of verification to make sure everything is packed correctly and sent with care. We are also updating our internal checklist to strengthen our delivery process. I know no one is perfect, but that is never an excuse for poor service, and I will make sure we learn from this incident.
To make up for the trouble, I would like to offer you 25% off your next two purchases over $100. Also, if your shipping costs go over $200, you will get 50% off shipping. These discounts will be automatically applied to your account and will stay valid for the next six months. It is a small way to show that we appreciate your patience and want to keep your trust.
Please know that I am personally committed to ensuring this does not happen again. Your next order will be handled carefully and delivered right to your doorstep, exactly where it should be. Every customer deserves reliability and respect, and we are determined to show that through our actions, not just words.
Once again, I am truly sorry for the inconvenience you faced. Thank you for bringing this to my attention — your feedback helps us get better and continue to improve our standards. If there is anything else I can do to help, please do not hesitate to reach out to me directly. Customer satisfaction is extremely important to us, and I will personally ensure that this issue is resolved completely.
Yours sincerely,
Nayan
Please see the attached PDF for the feedback.
3-10(9)-Nayan Bathula
Dear Customer,
Thank you for taking the time to share your experience with us. On behalf of the company, I offer my sincere apologies for the frustration and inconvenience you have encountered with your order from Harrington’s. We prioritise on providing exceptional service and high-quality products to our customers, and it is clear that on this occasion, we have fallen short of both your expectations.
To address this, we would like to offer you a full replacement for your order. Additionally, we would like to provide you with a voucher for your next purchase. We hope this demonstrates our commitment to your satisfaction and encourages you to give us another opportunity to deliver the experience you expect and deserve.
These learnings also make us improve. It ensures we address any issues within our process, whether it involves packing, delivery, or product quality. We are reviewing our internal procedures to ensure that every order is handled with greater care. While we can’t change the past, we are determined to provide you a better experience in the future.
Once again, we sincerely apologise for the inconvenience you have experienced. Your satisfaction is very important to us, and we greatly appreciate your patience and understanding as we work to resolve these incremental deficits in our communication. We hope that the replacement order and voucher show our dedication to making this right and to earning your continued trust. Please do not hesitate to reach out to us if you have any further questions or concerns.
Thank you for addressing these issues to work on and for being a valued customer. We look forward to serving you better in the future.
Yours sincerely,
Kian huang
Harrington’s Customer Relations Manager
Please see the attached PDF for the feedback.
3-10(9)-Kian
To: Bethany
Subject: Our sincere apology
We are so sorry for the incorrect items you have gotten and the amount of disappointment and frustration that we have caused you. At Harringtons, we always try to give our best to everyone but, unfortunately this time, we made a mistake. Please do not worry — my team and I will make sure we fix everything for you as quickly as possible.
After looking into your order, we have realised that we have swapped your order with another person also named Bethany. You have their items and they have your items. One of our team members had noticed the same first name and mixed up the items accidentally. We understand how important it is for our customers to receive the correct items. Next time we promise we will not do such a thing ever again and we mean it.
WORD COUNT:402
day9scholarlyhw
Hello! Thank you for submitting your homework! We appreciate the effort you’ve put in so far! We noticed that your writing seems to be cut off mid-sentence, so it looks like your piece might be unfinished. When you have a moment, please send us the complete version so we can give you the thoughtful feedback your work deserves. You’re off to a strong start. Keep it up; we’re excited to see the rest! 😊
here is the rest and sorry for the mistake:You can keep all the things you have incorrectly and since you are a valued member, you get a $50 gift card as a token of our apology. Further more you can get your items for free and for the amount you have sent, you get a full refund. We will contact you about when can you get your groceries and gift card within at least 3 to 5 business days and we will contact you about the refund within 3 business days, and your delivery will be completely free.
To make sure this never happens again, we are improving the way we handle online orders. From now on, our staff will double-check every order before it is sent out to our customers. We are also training our customer service team to reply to messages faster, so our customers can get help as soon as they need it. These steps will help us serve you and other customers better in the future.
We truly value your trust and support so much and we hope you will give us another chance to fix our mistake. If you have any questions or concerns, please call us on 5349 77654 or email us at harringtons@gmail.com. My team and I will be very happy to answer your questions, concerns, and anything you need.
Once again, we are very sorry for this mistake our team member has made with the mix up and we thank you so much for your kindness and
understanding.
Warm regards
Shaista
Customer Relations Manager
Harrington’s Department Store